Protecting your personal information is our priority. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our Glimmer website or our mobile application (Platform) to you. In this Privacy Policy we, us, or our means Glimmer World Pty Ltd, ABN 44 645 962 036. 

Definitions 

• Platform 

Platform includes our website and the Glimmer mobile app operated by us. 

• Personal Data 

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). 

• Usage Data 

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 

• Service 

Service is the Glimmer app operated by Glimmer 

• Cookies 

Cookies are small pieces of data stored on your device (computer or mobile device). 

• Data Controller 

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal information is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data. 

• Data Processor (or Service Provider) 

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. 

• Well-wisher (User) 

A Well-wisher is any living individual using our Service and is the subject of Personal Data. 

The information we collect 

Personal information: information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable and, for the purpose of this Privacy Policy, includes Personal Data. 

The types of personal information we may collect about you include: 

• if you are a business, some contact business information, including your ABN, work email address, work telephone number, mobile number, your credit card or payment details (through our third-party payment processor) 
• your email address 
• your age and/or date of birth 
• mobile phone number 
• gender 
• your interests, bio, preferences, and/or opinions
• information you share via our Platform, including your opinions, beliefs, views, and values 
• information you provide to us through customer surveys
• details of services we have provided to you and/or that you have enquired about, and our response to you 
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
• information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider 
• additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
• any other personal information requested by us and/or provided by you or a third party. 

Sensitive information is a subset of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. 

We do not actively request sensitive information about you. If we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and only use it as required or authorised by law. 

How we collect personal information 

We collect personal information in a variety of ways, including: 

• Directly: We collect personal information that you directly provide to us, including when you register for an account, through the ‘contact us’ form on our website, or when you request our assistance via email and any other information you choose to share with us on our Platform. 
• Indirectly: We may collect personal information you indirectly provide while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries. 
• From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics providers. See the ‘Cookies’ section below for more details on using cookies. 

Collection and use of personal information 

We may collect, hold, use and disclose personal information for the following purposes: 

• to enable you to access and use our Services, including to provide you with a login 
• to enable you to access and use our associated applications 
• to contact and communicate with you about our Platform
• for internal record keeping, administrative, invoicing and billing purposes 
• for business development, including operating and improving our Platform and associated applications 
• for the promotion of certain content, including sending you promotional information about our customer’s sustainability practices, initiatives, and products, and information that we consider may be of interest to you
• to comply with our legal obligations and resolve any disputes that we may have 
• if you have applied for employment with us; to consider your employment application
• if otherwise required or authorised by law. 

Disclosure of personal information to third parties 

We may disclose personal information to: 

• third-party service providers to enable them to provide their services to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators 
• our employees, contractors and/or related entities 
• our existing or potential agents or business partners 
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred 
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you 
• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
• any other third parties as required or permitted by law, such as where we receive a subpoena. 

Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of Australia. 

Does Glimmer collect information from children? 

Glimmer explicitly refrains from collecting information from children below the age of 16. Individuals in this age group should refrain from submitting any data to us or accessing our Platform.  

Despite the presence of an age gate designed to prevent access for those under 16, these controls may be circumvented. In such instances, if we discover that a child has furnished us with information without parental consent, or if a parent or guardian of a child reaches out to us using the contact details provided below, we will make reasonable efforts to delete the child’s information from our databases. 

However, children aged 16 to 18 may use our app and benefit from our well-being and sustainability posts and videos, which are permissible when consent and validation from a parent or guardian are obtained. 

Links To Other Sites 

Our Platform may contain links to other sites or apps we do not operate. You will be directed to that third party’s site if you click on a third-party link. We strongly advise you to review the Privacy Policy and Cookie Policy of every site and app you visit. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and this Privacy Policy does not govern such sites. 

We have no control over and assume no responsibility for any third-party sites or services’ content, privacy policies or practices. 

Your rights and controlling your personal information 
 

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us. However, if you do not, it may affect our ability to provide our Platform to you and your use of our Platform. 

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt out using the opt-out facilities provided in the communication. 

Access: You may request access to the personal information that we hold about you.  An administrative fee may be payable for the provision of such information. Please note that we may be legally permitted to withhold access to your personal information in some situations. 

Correction:  If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, outdated, incomplete, irrelevant or misleading. Please note that we may be legally permitted not to correct your personal information in some situations. 

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and write to you, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant privacy authority. 

If you wish to assert your rights, please contact us at [email protected], and we will respond within a reasonable timeframe to requests for access and correction. 

Storage and security 

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place stringent physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 

While we are committed to security, we cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. 

How we safeguard your data 

We employ suitable technical and organisational measures to safeguard the data we process, preventing unauthorised disclosure, use, alteration, or destruction. 

In addition to the implemented technical and organisational measures, there are several simple actions you can take to protect your personal information: 

1. Do not share your account credentials with anyone. 

2. Exercise diligence when scrutinising emails and text messages, as potential scammers may impersonate our Platform. 

3. Opt for encrypted email when sending confidential information to reduce the risk of interception. 

4. Avoid leaving your computer or mobile phone unattended when logging into any online service. 

5. Close your internet browser and app immediately after logging off. 

6. Never download software or allow remote access to your computer or devices, especially in response to unsolicited cold calls. 

Cookies 

We may use cookies on our Platform as strictly necessary to provide our Platform to you. Please see our Cookie Policy Statement for more on our position on using cookies and suggestions on managing cookies on your browser. 

Amendments 

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy. 

For any questions or notices, please contact our Privacy Officer at: [email protected] 

Glimmer World Pty Ltd ABN 44 645 962 036 

Email: [email protected] 

Last update: June 2024 

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